Product/To run the company/Team roles & permissions
Hand off work without handing over everything
No, your cleaners can't see your prices. Or your customers' phone numbers. Each person gets their own login and a role: owner, office or cleaner. Cleaners see the address, the scope and the notes for their jobs. Office staff run bookings without seeing cleaner pay.
Roles decide what the cleaner app shows each person. See cleaner app →
What changes
Everyone gets a login, nobody gets everything
Everyone shares one login, or the owner does everything
A role for each person
Staff can see all your numbers
Sensitive data only for those who need it
Easy for a cleaner to take clients with them
A record of who changed what
How it works
Everyone sees their part
Invite each person with their own login, not a shared password on a sticky note. Pick a role and the dashboard and the app adjust: the owner sees everything, the office runs bookings and customers, and cleaners see their own jobs.
The defaults suit most crews. When Marcus starts leading jobs and needs to call customers, switch phone numbers on for him alone. Aisha keeps the cleaner defaults.
Moved a clean, added the oven, invited a new cleaner: the audit log keeps who did it and when. When a customer says nobody told them about Friday, you can see who did.
What's included
Everything in team roles & permissions
- Owner, office and cleaner roles
- Per-person permission switches
- Audit log
Questions
What owners ask about team roles & permissions
Can my cleaners see my prices?
Not by default. Cleaners see the address, the scope, the add-ons and your notes for their own jobs. Prices and payments are hidden from the cleaner role, and you can change that for one person with a switch.
Can cleaners see customers' phone numbers?
Not by default. Fewer people holding the full customer list means fewer places it can leak. Cleaners can still tell a customer they're on the way from the app. If a crew lead needs to call customers, switch numbers on for that one person.
Can my office manager see what my cleaners are paid?
No. The office role runs bookings, customers and payments but doesn't see cleaner pay. The owner does.
Do I have to limit who sees customer information?
Canada's federal private-sector privacy law, PIPEDA, says personal information should be protected by safeguards that fit how sensitive it is, and gives "limiting access on a need-to-know basis" as an example (Schedule 1, clause 4.7.3, read October 2026). What that means for your company is a question for a lawyer. Roles are the practical part.
Team roles & permissions in practice
Guides that cover this
KnoxThe how-to, with the rules and real prices.
Team roles & permissions is one piece
More to run the company
KnoxSame login, same customers, same numbers. Pick one, I'll wait.
See More Knocks run one of your own jobs
Book 20 minutes with one of the founders. We'll walk a real booking from quote to payment and tell you straight whether it fits your company.
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