Product/To run the company/AI replies
Every email answered before you've opened it
Knox reads every customer email and drafts a reply in your voice: the reschedule, the oven question, the bookkeeper who needs your HST number. The draft waits in your inbox. Nothing goes out until you read it, change what you want and press send.
What changes
Replies you edit, not replies you write
Replying to emails at 11 PM
A drafted reply waiting for every email
The same answers typed a hundred times
Written in your tone
Messages that slip through for days
Nothing sends without you
How it works
A draft under every email
Knox writes. You decide. The send button only works when you press it.
Reschedules, price questions, "do I need to be home?": Knox reads each customer email and writes a reply underneath it. Open the inbox at 9:30 PM and the answers are already there.
The draft sounds like your company, not a call centre: your sign-off, your add-on prices, your HST number when a bookkeeper asks for it. Nobody types 123456789 RT0001 from memory at 9 PM.
Every draft is a starting point. The one to Priya says you'll confirm the time with the crew. You already know Friday at 9:00 is open, so you change one line and press send.
KnoxI draft. I don't send. That button is yours, and I'd like to keep it that way.Today Knox drafts replies to email. Replies to customer text messages are coming, drafted the same way, and we'll mark them live on this page the day they are.
What's included
Everything in AI replies
- AI-drafted email replies
- Your tone and your answers
- Approve before anything is sent
- Text message replies (coming soon)
One evening's inbox
Tuesday night, four emails
Four replies in eighteen minutes, and you read every one before it went.
- 7:48 PM.A new enquiry: how much for a 2-bed move-out in Leslieville? The draft sends them to your booking page, where they'll see a price in seconds.
- 8:31 PM.Dev Rao asks if he needs to be home. The draft says no, as long as the crew can get in, and asks where the key will be.
- 8:55 PM.Northline Dental's bookkeeper needs your HST number for October. The draft has it, and points to the footer of invoice 1044.
- 9:12 PM.Priya wants to move the 19th to Friday and asks about the oven. The draft says yes to Friday, $35 for the oven, and that you'll confirm the time.
- 9:30 PM.You sit down with the inbox. Four drafts are waiting.
- 9:41 PM.You change Priya's to "Friday at 9:00 works" and fix a word in Dev's. The other two go as written.
- 9:48 PM.All four sent, by you. Laptop shut before ten.
Questions
What owners ask about AI replies
Can AI answer customer emails for my cleaning business?
It can draft the answers. Knox reads each customer email and writes a reply in your tone, ready in your inbox. You read it, change anything and send it yourself.
Will it ever send a reply without me?
No. Nothing goes out on its own. Every draft waits for you to press send, including the easy ones.
Does it reply to text messages?
Not yet. Replies to text messages are coming, drafted the same way. Today it works on email.
Will the replies sound like me?
That's the idea. Drafts are written in your tone, with your answers: the way you sign off, your add-ons, your HST number when someone asks. If a draft misses, change it before you send it.
How is this different from an auto-reply?
An auto-reply sends the same "thanks, we'll get back to you" to everyone. Knox writes an actual answer to the actual question, then waits for you. The customer gets a real reply, from you, much sooner.
What if Knox gets something wrong?
Then you fix it before it goes, which is exactly why nothing sends without you. Read the drafts the way you'd read a new office hire's emails in their first week.
Guides for owners
Running a cleaning business, start to finish
KnoxThe how-to, with the rules and real prices.
AI replies is one piece
More to run the company
KnoxSame login, same customers, same numbers. Pick one, I'll wait.
See More Knocks run one of your own jobs
Book 20 minutes with one of the founders. We'll walk a real booking from quote to payment and tell you straight whether it fits your company.
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