Terms of Service

These terms are a contract between More Knocks ("More Knocks", "we", "us") and the business that uses our website or services ("you"). By booking a call, signing up, or using our services you accept them. If you accept on behalf of a company, you confirm you have the authority to do so.

Our services are for businesses. You confirm you are using them for business purposes and not as a consumer.

If we sign a separate proposal or order with you, that document adds to these terms and wins wherever the two conflict.

Depending on the plan you choose, we provide one or more of the following:

• Reputation Management: sending review requests and reminders to your customers by text and email, replying to reviews, sharing reviews on your social profiles, and reporting
• Smart Websites: designing, writing, hosting, and maintaining a website for your business, including lead forms and alerts
• Google SEO: optimizing and maintaining your Google Business Profile, building citations, creating service and location pages, and ranking reports

The details of your plan, including limits and price, are set out when you sign up. Descriptions and example figures on our website are illustrative and are not an offer or a promise of results.

To do this work we need access to some of your accounts, such as manager access to your Google Business Profile, your domain settings, your social profiles, or your scheduling software. You agree to provide that access, and you confirm you have the right to grant it.

You authorize us to act on your behalf within the scope of your plan, including to send messages in your business's name, reply publicly to reviews, publish posts and photos to your profiles, and publish your website.

You can ask to approve content before it goes out. If you do not tell us otherwise, you agree we may use our standard message templates and timing, which you can review at any time.

• Plans are billed in advance, monthly unless we agree otherwise, and renew automatically until cancelled. You authorize us to charge your payment method each period.
• Setup fees cover onboarding work and are non-refundable once that work has begun.
• Prices are in the currency shown when you sign up and do not include GST or other applicable taxes, which are added where required.
• If a payment fails we will let you know. We may pause services if an account stays unpaid for more than 14 days.
• We will give you at least 30 days' notice of any price change. It takes effect at your next renewal after that notice.
• Fees already paid are not refundable, except where the law requires it or where we end your plan without cause, in which case we refund the unused portion.

There are no long-term contracts. You can cancel at any time by emailing landon@moreknocks.com from an address we have on file for the account owner. Cancellation takes effect at the end of the period you have already paid for.

If you prepaid for several months at a discount, that prepaid term is not refundable if you cancel early, but services continue until it ends.

You are the business your customers chose, so you remain responsible for your relationship with them. You agree that:

• You have a lawful basis to contact every person whose details you give us, as required by Canada's Anti-Spam Legislation (CASL) and any other law that applies to you. For most clients this is the existing business relationship created by a purchase within the last two years. You will not give us purchased or scraped lists.
• You will tell us promptly if a customer asks you not to be contacted, and you will not ask us to message anyone who has opted out.
• You will give us the business name, mailing address, and contact details that the law requires messages to include, and keep them current.
• You have told your customers, in your own privacy policy or otherwise, that you use service providers to contact them, as privacy laws such as Alberta's PIPA and the federal PIPEDA require.
• The information and content you give us is accurate, belongs to you or is properly licensed, and does not break any law or anyone's rights.
• You will keep your login details secure and tell us if you suspect unauthorized access.

Messages we send for you come from your business, using the name and number or address set up for your account. Every message includes a way to opt out, and we honour opt-outs automatically.

Phone carriers require business texting to be registered and may filter, delay, or block messages. Registration approval and delivery are outside our control, and carrier or registration fees may apply.

We may decline to send, or may pause, any message or campaign that we reasonably believe would break the law, carrier rules, or a platform's policies.

Reviews have to be genuine. Fake or misleading reviews can break the Competition Act and the rules of platforms such as Google, and can get a profile suspended. You agree that you will not ask us to, and we will not:

• Write, buy, or post fake reviews, or reviews by owners, staff, or anyone who was not a real customer
• Offer money, discounts, or gifts in exchange for a review where the platform forbids it
• Ask only happy customers for reviews, or discourage unhappy customers from posting
• Post false or misleading statements about competitors

Review platforms decide what to publish. They may filter, remove, or refuse reviews, and we cannot restore them.

• Yours: your domain name, your business name and logo, and the photos, text, and other content you give us. Your domain is always registered to you or transferred to you on request.
• Ours: our platform, templates, design system, code, and the tools that run your site. We license these to you for as long as your plan is active.
• Copy and images we create specifically for you are yours to keep using once your account is paid up.

Your website runs on our platform as part of your subscription. If you cancel, we will point your domain wherever you tell us, and on request within 30 days of cancellation we will give you a copy of your text and images. The site itself, including its design and code, does not transfer unless we agree to that in writing.

We use proven methods and report honestly on what we did and what happened. But the outcomes depend on things we do not control: whether your customers choose to leave reviews and what they say, how Google and other platforms rank and display businesses, what your competitors do, and how you serve your customers.

We therefore do not guarantee any number of reviews, star rating, search ranking, amount of traffic, number of leads, or revenue. Search engines change their algorithms without notice, and rankings can fall as well as rise.

The content of our website, and our name and logo, belong to us. You may not copy them or use them to suggest we endorse you without our written permission. You agree not to misuse our website, attempt to break its security, or scrape it.

We may name your business as a client and refer to results that are already public, such as your review count. We will ask before publishing a case study, testimonial, or anything that is not public. If you would rather we did not mention you at all, email landon@moreknocks.com and we will stop.

Each of us will keep the other's non-public business information confidential and use it only for the purposes of these terms.

When we handle your customers' personal information, we do so as your service provider: only to deliver your services, on your instructions, with appropriate safeguards. Our Privacy Policy explains how we handle personal information and is part of these terms.

Our services rely on platforms run by others, including Google, HighLevel, telephone carriers, and hosting providers. Their terms apply to your use of them. We are not responsible for their outages, policy changes, or decisions, such as the suspension of a profile or the removal of a review.

We may suspend or end your services if you break these terms, do not pay, ask us to do something unlawful, or put our systems, our phone numbers, or other clients at risk. Where it is reasonable, we will give you notice and a chance to fix the problem first.

We may also end your plan for any other reason with 30 days' notice, and will refund any fees you have prepaid for the period after it ends.

When the agreement ends, we stop sending messages for you and delete or return your customer list within 60 days, as described in our Privacy Policy.

We provide our services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided "as is", and we exclude all other warranties and conditions, whether express, implied, or statutory.

To the extent the law allows, neither of us is liable to the other for lost profits, lost revenue, loss of goodwill, or any indirect or consequential loss. Our total liability for all claims connected with these terms is limited to the fees you paid us in the 6 months before the claim arose.

Nothing in these terms limits liability for fraud, for deliberate misconduct, or for anything that cannot legally be limited.

You agree to cover our losses and reasonable legal costs from any third-party claim or regulatory action that arises because you did not have the right to contact a customer, because content or information you gave us was unlawful or infringed someone's rights, or because you broke section 6 or 8 of these terms.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

If a problem comes up, tell us first. Each of us will try in good faith to resolve it within 30 days. If that does not work, the courts of Alberta have exclusive jurisdiction, and each of us agrees to bring any claim there.

• We may update these terms. We will give clients at least 30 days' notice of any change that matters, and continuing to use the services after that means you accept it.
• These terms, together with any signed proposal and our Privacy Policy, are the whole agreement between us.
• If a court finds part of these terms unenforceable, the rest still applies.
• You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganization of our business.
• Neither of us is responsible for delays caused by events beyond reasonable control, such as outages at a major provider.
• We will send notices to the email address on your account. Send notices to us at the address below.

More Knocks, Alberta, Canada

Email: landon@moreknocks.com