Product/To get more customers/Rebooking
Make the second booking effortless
Every customer email carries a rebook link. One click opens their last booking with the service, the home and the add-ons filled in. They pick a time and they're back on your calendar, with no phone call and no new quote.
Rebooking rides on the automations: the receipt, the thank-you and the rebook nudge all carry the link. See automations →
What changes
Rebooking without the phone call
Rebooking means a phone call
A rebook link in every email
One-time customers never come back
Same service, same details, one click
No reminder to book again
Nudges for customers who haven't returned
How it works
The second booking, in one click
The receipt, the thank-you and the rebook nudge each carry a button to book the same clean again. The customer is already looking at what they paid for. The button is right under it.
Their last booking fills itself in: deep clean, 21 Elm St, 3 bed and 2 bath, the oven. They pick a time and they're booked. Nobody re-quotes a house you cleaned last month.
Customers who booked once and haven't come back get a rebook nudge. Most of them meant to book again. They just didn't have the link in front of them when they thought of it.
KnoxNobody's offended you didn't call. They forgot your name. Happens to the best of us.
What's included
Everything in rebooking
- Rebook links in customer emails
- Rebook nudges for one-time customers
Questions
What owners ask about rebooking
How do I turn one-time cleans into repeat customers?
Make the second booking easier than the first. With More Knocks, every customer email carries a rebook link that books the same clean with the same details, and one-time customers get a rebook nudge. Weekly and biweekly plans that schedule themselves are coming soon, with recurring cleans.
Does the customer need a new quote to rebook?
No. The rebook link fills in their last booking: the service, the home and the add-ons. They pick a time and they're on your calendar.
When should I nudge a one-time customer?
Around the time the clean wears off. For most homes that's a few weeks after a deep clean, not a few months. The rebook nudge goes out for you, so nobody has to keep a list of who hasn't been back.
Is rebooking done by text?
No, by email. The rebook link is in the customer's emails from you: the receipt, the thank-you and the rebook nudge.
Guides for owners
Running a cleaning business, start to finish
KnoxThe how-to, with the rules and real prices.
Rebooking is one piece
More to get more customers
KnoxSame login, same customers, same numbers. Pick one, I'll wait.
See More Knocks run one of your own jobs
Book 20 minutes with one of the founders. We'll walk a real booking from quote to payment and tell you straight whether it fits your company.
Book your demo